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OUR GUARANTEE

Your satisfaction is our most important goal. That's why you can return your purchase within 30 days for any reason and receive a replacement or refund. If you wish to return an item, please contact us for a return merchandise authorization. To do so, please click here to notify us by email or telephone us at 1-800-782-6677. We will assist you in selecting the best method for return. (Please save packing material for return shipping). Unless an item was shipped incorrectly or is defective, the customer pays for return shipping. Original shipping costs cannot be refunded. Please note: No cash refunds issued. Merchandise may be returned for store credit or credit to original purchaser's credit card only.

SECURITY

All online transactions at HFCoorsDinnerware.com are processed using industry-standard SSL encryption. When you enter your credit-card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. Your online credit-card transactions with HFCoorsDinnerware.com are as safe as if you were purchasing with a credit card in a store or restaurant. If, however, you prefer to place your order over the telephone, you may call us toll-free 1-800-782-6677, and we will be happy to handle your purchase personally.

PRIVACY POLICY

HFCoorsDinnerware.com will never provide your email address or any other information to other persons, companies, or organizations - period. That is our pledge to all of our website visitors and customers. If you sign up to be on our mailing list (and we certainly hope you do!) or if you place an order with us, periodically we will send you email announcements to let you know about special promotions or new products. If at any time in the future you wish to be removed from our mailing list, just follow the simple instructions in the email, and your name and email address will be removed.

SHIPPING & PAYMENT

We accept Paypal, Visa, Mastercard, and Discover. Telephone and mail orders are also accepted. Contact us at HF Coors Dinnerware, 1600 South Cherrybell Stravenue, Tucson, AZ 85713. 1-800-782-6677. Or fax your order to us at 1-520-903-1616.

Our shipping policy within the United States is simple - with no surprises! All orders cost only $12.00 shipping per order, for ground shipping within the U.S. We will ship your order via U.S. Priority Mail, Fedex, or UPS, depending upon your merchandise and location. HF Coors often makes your dinnerware especially for you! When we receive your order, your pieces will be made, hand painted and kiln fired in approxitmately two to four weeks. We will keep in touch with you to let you know the progress of your order.

For shipments to countries outside the United States, shipping charges are added to your order at the time your order is processed. You will then be notified by email for your approval before your order is shipped. For this reason, it is important to make certain you provide us with a valid email address. Otherwise, your order may be subject to cancellation.

Express and overnight delivery times are calculated from the day of shipment, not the day the order is placed. For example, if your order is placed after 1:00 p.m. MST on Monday, it will be shipped on Tuesday; and express and overnight deliveries will be calculated from Tuesday.

If any piece you order is damaged in shipping, please click here to notify us by email or call us by phone at 1-800-782-6677 within 7 days and we will arrange to ship you a replacement in exchange for the damaged piece. Please save packing materials in case inspection is required.

From time to time we offer coupons to our shoppers and e-mail newsletter recipients. Coupons may not be combined. If more than one coupon is used in placing an order, we will honor the largest coupon and the others will be voided.