1. Where is H.F. Coors dinnerware made?Our dinnerware and tableware is 100% an American-made product. All pieces are designed and manufactured in our facilities in Tucson, Arizona. If you ever visit Tucson, we encourage you to come by our factory to see our showroom and meet our staff. With advance notice, we can also provide a factory tour for groups of 6-10 visitors.
2. Is H.F. Coors dinnerware leadfree?All our dinnerware and tableware is produced with leadfree glaze. It also meets recognized FDA and California Prop. 65 standards required for ceramic dinnerware.
3. Does H.F. Coors dinnerware require special handling?No. All our ceramic pieces are safe for use in the broiler, oven, and are microwave, dishwasher, and freezer safe. In fact, we have produced our tableware for decades for the restaurant and hospitality industry. And if our products can survive restaurant and hotel bussing trays and dishwashers, they will certainly be able to withstand normal household use.
4. Will the decoration fade or be harmed by use?No. All H.F. Coors dinnerware is kiln-fired to 2320 degrees. During firing, the hand-painted and hand-applied decoration sinks into the glaze, creating a permanent design that will last for the life of your tableware.
5. How long does it take to ship?Normally, we try to keep inventory on hand for all our website products. When we have ordered items on hand, we generally ship the next business day (or the following Monday, if orders are placed on a weekend.)
However, from time to time, based on demand, we may be out of stock on a particular pattern or style. In that case, it typically takes 2-3 weeks to manufacture the products. If you place an order and we are temporarily out of stock on that item, we will notify you by email or phone to let you know when you can expect shipment of your order. For that reason, it is very important that you include accurate email address and phone number when you place your order.
5. What if I am not satisfied with my purchase?Your satisfaction is our most important goal! In the unlikely event that the products you receive do not meet your expectations, you can return your purchase within 30 days for any reason and receive a replacement or refund. If you wish to return an item, please contact us for a return merchandise authorization. To do so, just notify us by email by
clicking here or telephone us at 1-800-782-6677. We will assist you in selecting the best method for return.
6. Do you ship outside of the United States?Yes, we ship to Canada, most European countries, and many countries in Asia. Please feel free to contact us by
clicking here if you have any questions about shipping to a specific country.
7. What are your shipping options?We will select the best carrier for your purchase and location when we receive your order. Our standard carriers are Fedex, UPS, and priority mail. If you have special shipping requirements, please let us know in the Comments field of your order form, and we will make every effort to meet your needs.
If you prefer expedited shipping, just make that selection on the order form, and your purchase will be shipped by Fedex or UPS. Expedited shipping charges will be calculated when your order is processed in our office. At that time we will contact you for approval of the additional charges before we ship your order. For that reason, it is very important that you include accurate email address and phone number when you place your order.
8. What types of payment do you accept?We accept Visa, Mastercard, Discover, American Express and Paypal.
9. Can I track my order?Yes. Once your order is shipped, you will receive an email indicating the method of shipment and the tracking number, where applicable. If your order is shipped via priority mail, there may not be a tracking number available, although you will still receive an email notifying you of the date of shipment.
10. What if my order is damaged in shipping?If your merchandise arrives damaged, please contact us by phone at 1-800-782-6677 or by
clicking here to notify us by email. We will make the necessary arrangements to file a claim and replace your merchandise. Please save all packaging materials so the items can be returned, if necessary.
11. Do you gift wrap?Gift wrapping is not currently available. However, we would be glad to enclose a gift card with your purchase.
12. Do you sell wholesale?Yes. H.F. Coors has been manufacturing and selling its products wholesale to the hospitality industry for 80 years. We are now pleased to be serving the retail tabletop and giftware industry, as well. In addition to offering our large collection of dinnerware and serveware to the wholesale market, we also can create custom designs for our wholesale customers. If you are a wholesale buyer, we invite you to visit our wholesale website by
clicking here. In addition, please feel free to contact us by phone at 1-800-782-6677 or
click here to email us directly.
13. Do you share my personal information?
No. All personal information is only used internally by HFCoorsDinnerware.com so that we may process your order. We never share, distribute, or use any of your personal information for any other purpose.
14. If I am in Tucson, Arizona, may I visit your store?
Yes, absolutely! We invite you to visit our factory showroom in Tucson, Arizona. In addition to our regular merchandise offered here online at HFCoorsDinnerware.com, you may also browse through our stock of one-of-a-kind pieces, overstock, seconds, and take advantage of any special offers that are available from time to time. With advance notice, we can also provide a factory tour for groups of 5-15 visitors. Please plan ahead since tours get booked in advance early.
We are located at 1600 South Cherrybell Stravenue, just across the street from the main Tucson Post Office, a few blocks from the intersection of Kino Parkway and 22nd Street. Our hours are 9:00am - 5pm Monday through Saturday and 12pm - 4pm. If you need more details, please contact us by phone at 1-800-782-6677, or in Tucson at 520-903-1010. 
