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Frequently Asked Questions

Where is HF Coors dinnerware made?

HF Coors dinnerware is made 100% in the USA.

AS a matter of fact, our entire operation, from our CEO’s office to our factory, is located under one roof in Tucson, Arizona USA.

Is HF Coors dinnerware lead-free?

Yes. All of HF Coors dinnerware pieces are lead free.

What are additional benefits of HF Coors dinnerware?

• Vitrified ceramic

• Will not absorb moisture or odors

• Transfers from freezer to broiler

• Broiler Safe, Oven Safe, Microwave Safe

• Dishwasher Safe, Freezer Safe

• Resistant to staining, cracking or crazing

• Two year guarantee against chipping under normal use

May I order a sample piece of HF Coors dinnerware?

If you would like to see and feel HF Coors dinnerware before placing your entire order, you may purchase a sample. Please see the sample option listed on the dinnerware pattern page(s), or call us at the HF Coors factory store 800-782-6677. Having a sample can save time and money during your decision process vs. ordering all pieces sight unseen. Colors may vary on computer screens. True color, if a big concern, is best determined by ordering a sample. Please call with any inquiries, as we will be glad to assist you and answer any questions. Shipping costs for samples will be $ 12.00. Samples are non-returnable and non-refundable

How do I care for my HF Coors dinnerware?

These few simple guidelines will keep your ware at its best:

• Rubbing an unglazed "foot" against a glazed surface can cause surface scratches

• Stack with care

• Do NOT use on a stove top burner

• Avoid impact. Handle with care

How long will it take to receive my new dinnerware?

If the items you’ve ordered are in stock, we will ship your order within two business days after the date you placed your order. Our standard shipping method is Fed Ex Ground which takes approximately 3-7 business days to arrive at your destination. Extra time and shipping fees may apply for shipments to Hawaii, Alaska and other countries.

If the items you’ve ordered are out of stock, we will make those items especially for you. Manufacturing time may take two to four weeks. HF Coors will notify you if we are making your items for you and give you an estimated ship date.

Once your order has shipped, HF Coors will notify you including tracking information. Therefore, it is very important that you give us accurate email and phone number information when you place your order so that we can keep in contact with you.

Expedited methods of shipping may be available at additional costs. If you would like expedited shipping, please let us know in the Comments field of your order form. When we receive your order, we will determine the extra shipping fees and contact you for approval of the additional charges for expediting before we ship your order.

Does HF Coors ship outside of the USA?

Yes. Please contact us if you would like to ship to a country other than the USA and we will try to accommodate your needs. Extra shipping fees may apply for shipments to Hawaii, Alaska and other countries.

What are my shipping carrier options?

We will select the best carrier for your purchase and location when we receive your order. Our standard carrier is Fed Ex. We can also ship UPS and USPS Priority Mail (to PO Boxes).

If you have special shipping requirements, or would like to have your shipment expedited, please let us know in the Comments field of your order form, and we will make every effort to meet your needs.

Expedited shipping charges will be calculated when your order is processed in our office. At that time we will contact you for approval of the additional charges before we ship your order.

Can I track my order?

Yes. Once your order is shipped, you will receive an email indicating the method of shipment and the tracking number, where applicable. If your order is shipped via priority mail, there may not be a tracking number available, although you will still receive an email notifying you of the date of shipment.

What if my order is damaged in shipping?

If your merchandise arrives damaged, please contact us by phone at 1-800-782-6677 or notify us by email at info@hfcoors.com We will make the necessary arrangements to replace the damaged ware. Please save all packaging materials so the items can be returned to us and, if necessary inspected by the carrier company.

What types of payment do you accept?

We accept Visa, Mastercard, Discover and Paypal.

Do you gift wrap?

Gift wrapping is not currently available. However, we will be glad to enclose a gift card with your purchase.

Do you share my personal information?

No. All personal information is only used by HF Coors. We never share, sell or distribute any of your personal information.

Does HF Coors use secure credit card processing methods?

Yes. All online transactions at hfcoorsdinnerware.com are processed using industry-standard SSL encryption. When you enter your credit-card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded when it gets to us. Your online credit-card transactions with HFCoorsDinnerware.com are as safe as if you were purchasing with a credit card in a store or restaurant. If, however, you prefer to place your order over the telephone, you may call us toll-free 1-800-782-6677, and we will be happy to handle your purchase personally.

What if I change my mind and would like to return the dinnerware?

You may return your dinnerware for any reason, within 30 days of receiving it. HF Coors will give you a full refund on the dinnerware (returned in original condition) minus original shipping costs to your location. You are responsible for return shipping costs as well.

Please note: The $12 shipping fee you were charged for your order is a reduced rate we extend to our internet customers as a courtesy. Please understand the actual shipping fee our company is charged is more expensive than $12. We gladly accept returns, but customers will be responsible for return packaging and shipping costs, with expectations we receive the returned merchandise in original condition. Furthermore, the actual cost of shipping to the customer, which we will be glad to disclose, will be deducted from the original charges and the balance will be credited back to your account. If you wish to return an item, please contact us for return instructions. To do so, just call us at 1-800-782-6677 or email us at info@hfcoors.com

Please note: If you would like to see HF Coors dinnerware before placing your entire order, you may order a sample. Samples are available at minimal cost and can save time and money during your decision process vs. ordering all pieces sight unseen. Colors may vary on computer screens. True color, if a big concern, is best determined by ordering a sample. Please call with inquiries, as we will be glad to assist you and answer any questions.

Does HF Coors have a store I can visit?

Yes, absolutely! We invite you to visit HF Coors Factory Store in Tucson, Arizona. We are open 7 days a week, Monday thru Saturday 9-5 and Sunday 12-4.

With advance notice, we can also provide you with a factory tour. You may bring 5-15 visitors, ages 6 and up. Tours are scheduled on Tuesdays only. Please call and make reservations at least two weeks ahead of time. Tours are popular and book up quickly. 800-782-6677

Cost of Factory Tour: $10 per person (Minimum 5 people)

We are located at 1600 South Cherrybell Stravenue, just across the street from the main Tucson Post Office, a few blocks from the intersection of Kino Parkway and 22nd Street. If you need more details, please contact us by phone at 1-800-782-6677, or in Tucson at 520-903-1010. shipping requirements, please let us know in the Comments field of your order form, and we will make every effort to meet your needs.

Do you sell wholesale?

Yes. H.F. Coors has been manufacturing and selling its products wholesale to the hospitality industry for 80 years. We are now pleased to be serving the retail tabletop and giftware industry, as well. In addition to offering our large collection of dinnerware and serveware to the wholesale market, we also can create custom designs for our wholesale customers. If you are a wholesale buyer, we invite you to visit our wholesale website by clicking here. In addition, please feel free to contact us by phone at 1-800-782-6677 or email us directly at info@hfcoors.com

Do you contribute to your community?

Yes. H.F. Coors donates to many causes and organizations including: Community Food Bank of Southern Arizona, Tucson Police Foundation, The Joy Bus, Educational Institutions, Empty Bowls Fundraiser by Interfaith Community Services, Tucson Museum of Art, Western National Parks Association (WNPA), Friends of Saguaro National Park, Humane Society of Southern Arizona, University of Arizona, Alzheimer’s Association, Youth on Their Own, League of Mexican American Women, TROT, Ronald McDonald House Charities, Diamond Children’s Research Center, Fox Theatre, KXCI, St John’s Northwestern Military Academy